Last updated: 1 June 2026
KingRide is the trading name of KESTREL COMMERCE LTD, a UK private limited company (Companies House registration number 17221260). Returns are processed through our European warehouse located in Germany.
This policy applies to all KingRide customers within the European Union. It explains our procedures for returns, refunds, warranty claims, and customer support. Nothing in this policy limits your statutory rights under applicable EU consumer protection laws.
Under applicable EU consumer protection laws, consumers generally have the right to withdraw from their purchase within 14 calendar days after receiving the goods, without providing a reason.
To exercise your withdrawal right, you must contact KingRide customer support by email:
Please include:
Example:
"I hereby give notice that I withdraw from my contract for the purchase of the following goods: [order number]."
After receiving the returned product and completing inspection, eligible refunds will be processed to the original payment method.
All refund and return requests must be submitted directly to KingRide customer support before any refund can be processed.
Customers must contact:
with their order number and return request details.
Refunds cannot be processed automatically without a valid refund request submitted through our official customer service channel.
Our support team will review each request and provide return instructions when applicable.
In addition to applicable statutory withdrawal rights, KingRide provides a voluntary 30 calendar day return window from the date the customer receives the bike.
To qualify for the voluntary return:
No restocking fee applies.
Eligible returns under this policy will receive a refund of the amount actually paid for the product.
For approved eligible returns, KingRide provides return shipping instructions and covers return shipping costs where applicable.
Customers must only return products using the return method and shipping label provided by KingRide.
Unauthorized returns sent without contacting our support team may delay refund processing.
All approved returns should be shipped to our designated return warehouse:
KingRide Returns Center
Friedrich-Bernhardt-Straße 7
04703 Leisnig
Germany
Important:
Refunds are issued to the original payment method used for the purchase.
After the returned product has been received and inspected, refunds are normally processed within 5–10 business days.
The time required for funds to appear in your account may vary depending on your bank or payment provider.
If you experience any issue with your order, please contact KingRide customer support first. Our team will make every reasonable effort to investigate and resolve the issue.
Before initiating a payment dispute or chargeback, customers are encouraged to contact us so we can provide assistance and find an appropriate solution.
A chargeback does not replace the normal return and refund procedure. Customers must follow the applicable return process when requesting a refund.
Every KingRide e-bike includes a 2-year commercial warranty covering manufacturing defects.
Warranty coverage includes:
To request warranty service, contact:
Please provide your order number, photos, and a description of the issue.
If your bike arrives damaged or incorrect, please contact KingRide within 48 hours of delivery with photos and supporting information.
Our team will review the case and provide an appropriate solution.
For all return, refund, and warranty questions:
Email: support@kingride.shop
Company: KESTREL COMMERCE LTD
Address:
Office 15300, Initial Business Centre,
Unit 7 Wilson Business Park,
Manchester, M40 8WN,
United Kingdom
Service hours: Monday–Friday, 09:00–18:00 CET.
