Contact

Contact KingRide

We're a small European-based team serving German customers. Choose any contact method below — we usually respond within a few hours during German business days.

Customer Service / Kundendienst

📧 Email	support@kingride.shop Replies within 12 hours on business days
📞 Phone / Telefon	+49 174 4873 565 German mobile number, available during service hours
🕘 Service hours / Servicezeiten	Monday–Friday, 09:00–18:00 CET (Montag–Freitag, 09:00–18:00 Uhr MEZ) Closed on German public holidays
📋 Contact form	Submit a request via our contact form (use this if your message is detailed)

What to Contact Us About

Pre-purchase questions: bike specs, sizing, payment options, shipping times within Germany
Order status: tracking your shipment, estimated delivery, address changes
Returns & refunds: initiating a return, RMA number requests, refund status
Warranty claims (Gewährleistung): manufacturing defects, spare parts, replacement requests
VAT invoices: requesting a proper German MwSt.-Rechnung for business purchases
Press & partnerships: media inquiries, B2B sales, affiliate programs

Company & Address

Email: support@kingride.shop
Phone: +49 174 4873 565
Company: KESTREL COMMERCE LTD
Address: Office 15300, Initial Business Centre, Unit 7 Wilson Business Park, Manchester, M40 8WN, United Kingdom

⚠️ This is our UK registered office address only. Please do not send returns or correspondence to this address — it is not a warehouse and cannot receive shipments. For returns, see the German warehouse address below.

German Warehouse & Returns Center

KingRide Returns Center
Friedrich-Bernhardt-Straße 7
04703 Leisnig
Deutschland

All orders ship from this warehouse, and all returns must be sent here using the prepaid DPD label we provide. See our Return Policy for full return procedures.

Legal & Dispute Resolution

For our complete legal information (Companies House registration, director, dispute resolution procedures, EU Online Dispute Resolution platform), please see our Impressum / Legal Notice.